…(START staff) was introduced to me at a monthly meeting about the progress my family member was making at (the hospital)…She very kindly looked me in the eye and said, “I will help you.”…She had tests run, she had a study performed, she looked closely at all of his treatment(s) and medication. She actually went to the unit and met with him. She came up with a plan. A plan to help him with his illness and allow him to leave the hospital and join the community in a very structured group home…Our family is very grateful to her and her staff…(START staff) have helped our family come to a positive solution for our family member. He is going to a group home that is especially trained to help him…Thank you.