Contact Information

Crisis/emergency referrals 24/7 Support Line 1-855-266-1257

County Social Services I-START
355 South Eisenhower Avenue
Mason City, Iowa 50401
Phone: 641.903.5210 |Fax: 641.201.3992
CSS 24/7: 1.855.266.1257


I-START provides prevention and intervention services to individuals with intellectual/developmental disabilities and complex behavioral needs through crisis response, training and consultation. The goal is to create a support network that is able to respond to crisis needs at the community level. Providing community based, person centered supports that enable an individual to remain in their home or community placement is the first priority. I-START is a program of County Social Services.

I-START 2018 Annual Program Evaluation
I-START Brochure

State Overview

I-START Overview from UNH IOD/START on Vimeo.

Additional Information

Services are provided based on individual needs, situation and assessment. Services include Crisis Support Continuum, Clinical Support-Assessment and Treatment Planning, Training and Consultation and Collaboration.  Consultation services are available for individuals age 6 and over within the CSS region. 

To be eligible for CSS I-START an individuals must be at least 14 years of age and have a diagnosis of intellectual/developmental disability and complex behavioral needs and reside within the County Social Services region. 

CSS I-START accepts referrals from multiple sources, including providers, case managers, service coordinators, families and individuals.  Training can be at home, residence, or in a day program. Services are based on individual needs, situation and assessment.

CSS I-START does not replace any element of the current service continuum but works in conjunction with all other services including community based services (community support, targeted case management, IHH/IHT, traditional outpatient) through consultation and training.

In the case of a crisis referral, CSS I-START will provide immediate technical assistance to the family or provider in order to stabilize the individual. Routine referrals will be staffed for meeting admittance criteria with the team within 72 hours and disposition communicated to referral agent. The CSS I-START Referral Form is available on the County Social Services website.  Please email the completed form to, or fax to 641.201.3992, or call 641.903.5210.